Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it for a refund or exchange within 30 days of purchase.
Q: How long will it take to receive my order?
A: We offer free standard shipping on all orders, which typically takes 7-10 business days to arrive. If you need your order sooner, we also offer expedited shipping options for an additional fee.
Q: Can I track my order?
A: Yes, you will receive a tracking number via email as soon as your order ships. You can use this tracking number to check the status of your shipment.
Q: What if I receive a damaged item?
A: We take great care in packaging our products to ensure they arrive in pristine condition. However, if you receive a damaged item, please contact us right away and we will do our best to make it right.
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional fee. Simply select the gift wrap option at checkout and we will wrap your item in our signature gift box with a personalized message.
Q: Can I cancel or modify my order?
A: We process orders quickly, but we will do our best to accommodate any changes or cancellations. Contact us as soon as possible and we will let you know if your order can be modified or cancelled.
Q: How do I care for my jewelry?
A: We recommend storing your jewelry in a dry, cool place and avoiding exposure to water, perfume, or other harsh chemicals. Use a soft cloth to gently clean your jewelry and remove any dirt or dust.
If you have any other questions or concerns, please don't hesitate to contact us - we are always here to help!
