we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to make the process as easy and convenient as possible.
**Return Conditions:**
- **Eligible Items:** We accept returns for most items within 30 days of delivery, provided that they are unworn, undamaged, and in their original packaging. Please note that certain items, such as personalized or custom-made items, may not be eligible for return.
- **Return Process:** To initiate a return, please contact our customer support team to receive a Return Authorization Number (RAN). Returns without an RAN may not be processed. Once you have received your RAN, please securely package the item and include a copy of the packing slip or invoice. You are responsible for the return shipping costs.
- **Refund Processing:** Once we receive and inspect your returned item, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and the refund amount may be subject to a restocking fee if the item is not returned in its original condition.
**Exchange Policy:**
- **Eligible Items:** We offer exchanges for most items within 30 days of delivery, provided that they are unworn, undamaged, and in their original packaging. Please note that certain items, such as personalized or custom-made items, may not be eligible for exchange.
- **Exchange Process:** To initiate an exchange, please contact our customer support team to receive an Exchange Authorization Number (EAN). Exchanges without an EAN may not be processed. Once you have received your EAN, please securely package the item and include a copy of the packing slip or invoice. You are responsible for the exchange shipping costs.
- **Exchange Processing:** Once we receive and inspect your exchanged item, we will ship the new item to you within 1-3 business days. Please note that shipping costs are non-refundable, and the exchange may be subject to a restocking fee if the item is not returned in its original condition.
**Additional Information:**
- **Damaged or Defective Items:** If an item arrives damaged or defective, please contact our customer support team within 7 days of delivery to arrange for a replacement or refund.
- **Non-Returnable Items:** For hygiene reasons, certain items such as earrings, body jewelry, and intimate apparel are non-returnable.
we are committed to providing you with high-quality products and exceptional customer service. If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team.
Thank you for choosing www.everonlinestore.com for your accessory and jewelry needs.
